Simple Overdue Account Collection: Tip #2

Written By Meirav Dulberg

It’s All About Respect

Money is a difficult topic to discuss. We are a society conditioned to believe that it is rude to talk about money, especially asking for it. Remove this from your thinking when calling a debtor about their overdue account. Be powerful, yet personable, in your conversations about money.

Be careful not to fill the space with unnecessary words. Phrases such as “when you think you might” are ambiguous and fail to install a sense of being in control of the conversation and the outcome you desire.

Whoever you are speaking to, you must be their equal. The right person making these calls is imperative to create a successful outcome. Life experience is required.

Don’t want to go it alone? Call Receivables Cashflow Management on 0413 487 416.

Meirav Dulberg

I’ve been designing websites for more than 15 years and founded Webby Web Design in Melbourne, Australia. My business and digital strategy background means I approach each project holistically, balancing aesthetics with smart business results. I continue to support clients long after launch with training and advice, which is why many have stayed with me for over a decade. Collaboration is central to my process. I partner with copywriters, graphic designers, photographers and marketing specialists so every site tells the right story and reflects cohesive branding. I also run workshops and provide ongoing training because I believe your website should be easy to use and evolve with your business.

http://www.webbywebdesign.com.au
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Negative to Positive Cash Flow: Tip #3
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Negative to Positive Cash Flow: Tip #1